1 · INFORMATION WE COLLECT

Account information

Email address, display name, authentication records, account type, subscription status, and settings needed to operate your connected account.

Systems and diagnostics

Saved Starlink system names and configurations, installation notes, connection type, speed-test results, latency, jitter, timestamps, and associated diagnostic metadata you choose to sync.

Location information

Location permission choices and, when you authorize it, precise or approximate coordinates or a saved city/state used for nearby installers and location-aware tools. You can turn location off and continue using manual ZIP or state searches.

Communications and business listings

Contact-form details and messages, quote-request project details, installer estimates, quote decisions, and messages exchanged by the customer and installer after a quote is accepted. We also collect business names, contact information, coverage, services, links, logos, and project images submitted for directory publication.

App launch updates

If you request launch updates, we store your email address, request time, confirmation time, and consent version. Your email is added to the announcement list only after you confirm it. Confirmation email delivery is handled by our email provider. Each update must include a way to unsubscribe.

Billing information

Subscription status, Stripe customer and subscription identifiers, billing interval, and payment-event records used to provide and administer StarTether Business. Stripe collects and processes payment-card details; StarTether does not store complete card numbers.

Usage information

Optional website analytics run only when your saved analytics preference allows them. If enabled, StarTether records a random browser identifier, the page or feature used, a referring source, and limited browser information. The website does not store a raw IP address in its analytics records. You can change your analytics preference in Account Settings using “Share usage analytics.”

Information stored on your device

The website uses local browser storage for your signed-in session, analytics choice and random analytics identifier, installer-search geocoding cache, and limited interface preferences. An unfinished quote may be held temporarily in your browser tab for up to four hours so it survives sign-in; it is cleared after successful submission. Saved account records, systems, diagnostics, favorites, quotes, business listings, notifications, preferences, and accepted-quote conversations are synchronized through StarTether’s hosted data services rather than kept only on that device.

2 · HOW WE USE INFORMATION

• Authenticate accounts and synchronize saved features.
• Provide diagnostics, preferences, installer search, and customer support.
• Review, publish, administer, and bill eligible business listings.
• Send security, account, billing, diagnostic, guide, or listing notifications according to your settings.
• Send app-launch news only to confirmed launch-update subscribers.
• Protect the service, prevent abuse, troubleshoot problems, and improve performance.
• Comply with legal obligations and enforce applicable terms.

3 · SERVICE PROVIDERS

StarTether uses specialized providers to operate the service, including Supabase for authentication and account database services, Cloudflare for hosting and accepted-quote message storage, Stripe for subscription payments and billing management, Resend for transactional email, mapping providers, and Measurement Lab for certain speed tests. These providers process relevant information under their own agreements and privacy practices.

Measurement Lab test data may include your public IP address and may be retained and published for Internet research as explained in the consent notice displayed before testing.

4 · WHEN INFORMATION IS SHARED

We do not sell your personal information. Information may be shared with service providers acting for StarTether, when you direct us to publish a business listing, to protect users or the service, during a legitimate business reorganization, or when legally required.

Approved business-listing information and submitted listing media are public directory content.

5 · DATA RETENTION

Account data is retained while your account remains active and as reasonably needed for service operation, security, dispute resolution, legal compliance, and billing records. A pending quote request expires seven days after it is requested; an installer response starts a new seven-day customer decision window. Accepted or denied quotes, including accepted-quote conversation messages, are removed seven days after the customer’s decision. Optional website analytics events are automatically removed after approximately 13 months. Quote-request counts retain a listing identifier, request date, and a non-readable request fingerprint after the underlying quote expires; they do not retain the customer snapshot, project description, estimates, or conversation. Unconfirmed launch signups expire after 24 hours and are removed during routine cleanup. Confirmed launch subscriptions are retained until you unsubscribe. Short-lived abuse-prevention counters expire automatically. Contact submissions, payment-event records, and administrative review records may be retained for support and transaction history. You may delete individual saved systems, diagnostics, and notifications through account controls.

6 · YOUR CHOICES

• Review and delete saved systems and diagnostic history.
• Mark or delete account notifications.
• Change notification, analytics, and location preferences.
• Use manual installer search instead of location access.
• Unsubscribe from app-launch updates using the link in the confirmation email or a launch-update email.
• Download or print a quote before its scheduled removal date.
• Cancel future Business subscription renewal through the billing portal.
• Request account access, correction, or deletion through the Contact form or direct email.

Some essential security, billing, legal, or transactional communications cannot be disabled while the related account or subscription remains active.

7 · SECURITY

StarTether uses account authentication, encrypted network connections, access controls, and database row-level security intended to protect account records. No system is perfectly secure. Protect your password and never place your Starlink password or complete payment details in saved notes or support messages.

8 · CHILDREN

StarTether is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe such information was submitted.

9 · CHANGES AND CONTACT

We may revise this policy as StarTether evolves. Material updates will be reflected by a new effective date and may also be announced through account notifications. Privacy questions or requests may be emailed to support@startether.app or submitted through the privacy Contact form.