Using Wi-Fi Calling and Internet-Based Phone Service With Starlink
Understand Wi-Fi calling setup, phone compatibility, address information, power dependence, call quality, and emergency limitations.
Understand Wi-Fi calling setup, phone compatibility, address information, power dependence, call quality, and emergency limitations.
Enable Wi-Fi calling on the phone
First confirm that your carrier and account support Wi-Fi calling. On iPhone, open Settings → Cellular, select the intended line if you have multiple SIMs, then choose Wi-Fi Calling and enable it. Complete the carrier’s prompts.
On Android, search Settings for Wi-Fi calling or look in the selected SIM/mobile-network settings. The location and availability vary by manufacturer and carrier. A missing control may need carrier provisioning rather than a Starlink setting.
Verify the call uses Wi-Fi
Join the intended home network and check the phone's carrier/status indication for Wi-Fi calling. Make an outgoing test call and arrange an incoming one. Test at the room where you normally call, including audio in both directions.
Complete any emergency-address prompt accurately. Confirm emergency-call behavior with your carrier; do not place a test emergency call.
If calls fail or drop
| Symptom | Next check |
|---|---|
| Feature missing | Carrier eligibility, account and device support |
| No incoming calls | Selected SIM, carrier activation and phone settings |
| One-way audio | Compare another network and report the result to the carrier |
| Drops in one room | Wi-Fi signal and mesh handoff |
| All internet stops with the call | Starlink interruption history and whole-system checks |
Internet-based phone apps are separate services with their own account and emergency-calling capabilities. Keep an alternative way to communicate when power or internet is unavailable.
See Apple's Wi-Fi calling instructions and your carrier's device-specific setup guide for current menus and requirements.
Next useful guides
Use the instructions for your exact kit.
Check the official Starlink app and hardware instructions before changing installation, equipment or service settings.
Open Starlink support ↗Something unclear?
Help us make this guide more useful.