Start with the affected system

Sign in to the official Starlink app or website, select the relevant subscription and open Support. Find the topic matching the problem and use its contact or ticket option when the suggested steps do not resolve it. Follow the prompts shown for your account; support controls can differ by issue and account state.

If you cannot sign in, use the account-recovery option from the official sign-in screen before trying to open an account-specific ticket. Keep your order email and access to the registered recovery method available. Do not send passwords or verification codes to someone claiming to help.

A message you can copy

Subject: [Exact error or symptom] on [terminal model]

Started: [Date, time and time zone]

Scope: [One device, one room or all devices; wired result if tested]

Status: [Exact app message and relevant interruption history]

Changes: [Recent move, weather, cable work, plan change or none]

Tests: [What you tried once and the result of each test]

Request: [The specific next step you need help with]

Attach useful screenshots and accessible equipment photos. Redact payment details and unrelated personal information; provide identifiers only through the appropriate private support channel.

Before sending

Check whether the issue is with Starlink service/hardware, an independent installer's workmanship, or a third-party router/application. A damaged roof entry needs a different contact from a rejected activation identifier.

Save the ticket reference and reply in the same conversation with new evidence. Avoid repeating resets while waiting unless support requests them. If the whole connection is down, use an alternative internet connection to submit and monitor the request.

Next useful guides

• Starlink Not Working: Complete Troubleshooting Checklist