Starlink Not Working: Complete Troubleshooting Checklist
Work through power, app status, outages, cables, obstructions, router behavior, and device tests in a safe logical order.
Work through power, app status, outages, cables, obstructions, router behavior, and device tests in a safe logical order.
First identify the size of the outage
Try another website and another device. If one application fails, check that application's status. If one device fails but another works in the same room, inspect the affected device's Wi-Fi, VPN and settings before changing Starlink.
Follow the matching branch
| What fails | Check | Expected result and next step |
|---|---|---|
| One room | Test the same device near the main router | If it works there, investigate Wi-Fi coverage |
| All Wi-Fi devices | Check power and the correct network name | If the network is absent, investigate the router and power |
| Wi-Fi connects but internet fails | Open the official app and record the exact status | Follow obstruction, service or terminal-link evidence |
| Wired and wireless fail | Check the main network handoff and terminal status | The problem is broader than room coverage |
Check without erasing evidence
Save the status message and outage time. Verify the correct service line is active in your account. Look for an outage notice or interruption history. Inspect accessible power and cable connections; unplug power before disconnecting powered terminal connections. Stop if there is visible burning, water damage or a damaged power lead.
If there is no damage, try one ordinary reboot and allow startup to finish. Repeated power cycling can obscure the problem and can trigger a reset on some older equipment. A factory reset is a later recovery step, not the first test for every outage.
Use the evidence to choose the next action
A disconnected terminal link calls for cable and connector checks. Repeated obstruction events call for a placement review. A stable terminal with a weak room calls for Wi-Fi work. An inactive service line calls for account correction.
If it remains offline, send support the exact message, time, hardware models and tests already completed. State whether the fault affects one device or the entire connection. This saves another round of generic troubleshooting.
Next useful guides
Use the instructions for your exact kit.
Check the official Starlink app and hardware instructions before changing installation, equipment or service settings.
Open Starlink support ↗Something unclear?
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